Senior Account Executive

  • Full Time
  • Mumbai
  • 26 Dec 2022

Job Purpose

The Senior Account Executive is responsible for The Starter Labs maintaining a leadership position in the market by contributing to:

  • Success of a set of assigned client accounts, leading to account renewals and upsells
  • Smooth inter-department collaboration through timely, accurate and complete dispensing and collection of information

Role Responsibilities & Deliverables:

1. Strategic

  • Receive small - medium client briefs and decode them with the team

2. Communication & Coordination

  • Regular feedback calls with clients to provide updates, collect feedback and build relationship
  • Daily communication with clients to provide updates and collect feedback
  • Ensure timely and prompt action (by the team) basis client feedback
  • Timely and proactive response to client emails
  • Disseminate accurate and complete information to functional teams in a timely manner
  • Coordinate with functional teams to ensure timely, accurate and complete delivery of client work
  • Document minutes of all meetings (where present)

3. Account Management

  • Regular feedback calls with clients to provide updates, collect feedback and build relationship
  • EDaily communication with clients to provide updates and collect feedback
  • Daily communication with clients to provide updates and collect feedback
  • Maintain and create campaign cost sheets
  • Create weekly JSRs
  • Manage client logistics & incentives
  • Create & compile presentations for client meetings, internal management meetings and case studies
  • Pitch new concepts to existing clients, based on specifically identified needs of the client
  • Create & compile presentations for client meetings, internal management meetings and case studies
  • Competitor analysis to identify process improvements and new potential offerings

4. Reports

  • Collate data and inputs from functional teams for the purpose of social media and brand analysis report creation
  • Create reports for social media and brand analysis

5. Finance

  • Raise all financial paperwork to clients and review those raised by vendors
  • Calculate BCMA accurately
  • Regular follow up with the client for due payment and ensure it’s release by the due date
  • Maintain all financial trackers and update the Associate Account Manager/ Account Manager on the same

Core Competencies

1. Customer Focus

  • Inside out knowledge of client business
  • Timely resolution of client escalations / feedback

2. Platform Knowledge

  • Broad understanding / working knowledge across a broad range of service lines
  • Competency on MS office products (Word, Excel, Power Point)

3. Planning & Organizing

  • Tactfully prioritize tasks across brands
  • Deliver quality work within deadlines
  • Keen eye for detail

4. Communication

  • Excellent written and verbal skills
  • Ability to sell work and ideas, and respond positively to feedback

Experience Level

  • Senior

Total Years Experience

  • 5-10 Years

How To Apply

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